Why Bridgemaker chose deeploi for modern IT solutions

Overview

• Bridgemaker, a German company builder, faced challenges with outdated IT providers unable to support their dynamic business needs.
• The company required an IT solution that could understand modern software and provide responsive support.
• deeploi's IT-as-a-Service model delivered fast response times, flexible solutions and seamless onboarding processes that aligned perfectly with Bridgemaker's needs.

IT Challenge

Before partnering with deeploi, Bridgemaker had limited experience with external IT providers. They began working with a traditional IT service provider but quickly realized it wasn’t the right fit for their dynamic business needs. The provider struggled to understand modern software ecosystems and often responded to requests with “we don’t do this” rather than offering solutions.

As Jan Scharnick, Head of Operations at Bridgemaker, explains: “We noticed quickly that this might not be the match for what we need. Some providers seemed stuck in this early 2000s setup, and it felt that way while working with them. For modern companies like ours, we need partners who understand newer software and how we use those tools on a day-to-day basis."

The collaboration with the previous provider highlighted these challenges. Bridgemaker employees experienced frustration, especially when presenting "edge" cases. The provider either didn’t know how to handle these situations or required extensive time to understand the systems, creating delays.

This experience made it clear that Bridgemaker needed a more solution-oriented IT partner. That’s when they turned to deeploi.

Solution

Bridgemaker discovered deeploi and immediately recognized a different approach — one that matched their own business philosophy. deeploi's dynamic team quickly proved a solution-focused mindset.

"deeploi is really pragmatic about problems. They don't say "we can't do that." They always try to find a way of working," Jan shares. "Even if something is outside their boundaries of services, they offer a helping hand."

The implementation process was remarkably smooth. deeploi worked closely with Bridgemaker to transition from their existing system without losing data or disrupting employee workflows. The new system eliminated manual IT support challenges, replacing them with a simple ticket-based approach.

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Jan shares: "I was curious to see how they would manage without hardware access because getting hardware out of our old system was always a pain, but it actually worked really well."

Outcome

The results were transformative for Bridgemaker:

• IT support tickets resolved in 15 minutes, ensuring minimal disruption to operations.
• Automated onboarding process saving hours of manual work, allowing new employees to hit the ground running.
• deeploi’s proactive IT management preventing errors, improving efficiency and reliability across the board.

Since implementing deeploi's IT-as-a-Service solution, Bridgemaker has experienced significant improvements in their day-to-day operations. One of the most impressive results for this company has been the responsiveness of support.

"I really enjoy the incredibly fast response. When I raise a ticket, they get back to me within 15-20 minutes. That's quite amazing because you get your IT issues resolved super fast," Jan says.

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Also, employee onboarding has been transformed into an automated process. Bridgemaker simply creates a new employee in their HR software, and deeploi's system takes care of the rest — automatically setting up Google accounts, internal communication tools, and other necessary systems.

"If something is unclear, deeploi proactively approaches us. The margin of error is small because they remind us when we need to provide more information or complete a final step", shares Jan.

With faster support, streamlined onboarding, and proactive IT oversight, Bridgemaker now operates with greater efficiency and confidence. For businesses seeking a modern, reliable IT partner, deeploi proves to be the ideal fit.

About Bridgemaker

Bridgemaker is a company builder based in Germany that helps corporate partners discover, validate and scale new business models. With their entrepreneurial spirit, they combine startup agility with battle-tested methods to grow corporate ventures successfully. As innovators, they needed an IT partner that could match their forward-thinking approach and support their dynamic operations.