THE DIGITALE’s fresh start in IT automation

Overview

• THE DIGITALE faced inefficiencies with their remote IT setup, managing internal resources for IT support and relying on an old-fashioned IT provider.

• deeploi’s remote, fully automated IT-as-a-Service platform streamlined their IT operations, offering a flat-rate model and fast first-level support.

• THE DIGITALE saved significant time and resources, focusing on more strategic tasks and experiencing smoother onboarding and IT operations.

IT Challenge

Before deeploi, THE DIGITALE faced challenges with their IT infrastructure. As Peter Bilz-Wohlgemuth, COO / Managing Partner of the agency, describes:

"We had a hybrid setup with some internal resources handling first-level support, and we were working with a 'traditional' IT service provider for hardware, software setups and troubleshooting."

However, this fragmented setup proved inefficient. Their provider required shipping devices through the mail for setup, which Peter describes as "snail mail," leading to delays.

They also struggled with first-level support, often handling simple IT issues internally because the provider wasn't able to resolve them quickly. "The outdated, email-based communication interface felt like we were stuck in the last century," Peter adds.

As a result, THE DIGITALE had to dedicate extra staff time to first-level support, creating additional burdens in both time and cost, even though they already spent money on a service provider.

Solution

THE DIGITALE's decision to adopt deeploi's IT-as-a-Service platform addressed their challenges with a comprehensive and integrated solution. The team was impressed by several key elements:

1. Automation. The platform's interconnected services ensure support requests and processes flow seamlessly, minimizing errors and delays.

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2. User experience. The ease of use and reliability of the deeploi platform were key factors in the decision. "It's reliable, and we can use it easily," Peter said. The real-time updates and intuitive interface provided THE DIGITALE with a dependable IT solution.

3. Hardware management. Peter shared that deeploi's management of their Apple hardware was seamless, noting, "The ease of use in the hardware procurement process is one of the best aspects. We don't have to deal with it anymore, which saves us time." For an Apple-exclusive company, finding true Apple expertise had been challenging – deeploi solved this completely.

4. Cost transparency. The flat-rate model was another key selling point. As Peter noted: "With the old provider, we were working on time-based assignments. Now we don't have to worry about paying for unnecessary services we don't need."

5. IT Onboarding. "With deeploi, we had all our 20 laptops migrated within one week, that was really awesome," Peter explained. The new standardized process made onboarding predictable. "Before, onboarding a new hire was an adventure, now it just works."

Outcome

The transition to deeploi’s platform led to significant improvements for THE DIGITALE:

• 50% faster onboarding: New employee onboarding was streamlined, cutting the process time in half.

• Reduction in internal IT workload: Peter and the team saw a considerable reduction in time spent on IT support tasks, allowing them to focus on higher-priority work.

• Improved response times:  IT issues now addressed rapidly within 10-15 minutes, reducing downtime and boosting productivity.

With these tangible improvements, THE DIGITALE has optimized IT operations, saved time, and refocused on strategic goals.

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About THE DIGITALE

THE DIGITALE is a boutique digital marketing agency based in Munich, serving high-profile clients like Allianz, Deutsche Telekom, Deloitte and Microsoft.